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How to clear browsing data on desktop

Updated

Audience

This guide is for general Roubler users on desktop (employees using a computer/laptop) who have been asked to clear their browsing data, cache or cookies.

When to use this guide

Use these steps if you:

  • Can’t log in to Roubler, or the page keeps refreshing or looping back to Sign in.
  • See a blank/white screen or “Something went wrong” after logging in.
  • Notice Roubler is very slow, stuck loading, or not updating.
  • Have been asked by your manager or Roubler Support to clear cache/cookies.

Before you start

  • Close any extra Roubler tabs or windows you are not using.
  • Make sure you know your Roubler username and password (you may need to log in again).
  • When choosing a time range, select at least the last 7 days (or All time if problems continue).

Google Chrome (Windows/Mac)

  1. Open Google Chrome.
  2. Click the three dots (More) in the top-right corner.
  3. Click Settings.
  4. In the left menu, select Privacy and security.
  5. Click Clear browsing data.
  6. Go to the Advanced tab.
  7. Set Time range to Last 7 days (or All time for a full reset).
  8. Tick at least:
    • Cookies and other site data
    • Cached images and files
  9. Click Clear data.
  10. Fully close Chrome, reopen it, go to the Roubler login page, and sign in again.

Microsoft Edge (Windows)

  1. Open Microsoft Edge.
  2. Click the three dots (Settings and more) in the top-right corner.
  3. Click Settings.
  4. In the left menu, select Privacy, search, and services.
  5. Under Clear browsing data, click Choose what to clear.
  6. Set Time range to Last 7 days (or All time).
  7. Tick at least:
    • Cookies and other site data
    • Cached images and files
  8. Click Clear now.
  9. Fully close Edge, reopen it, go to the Roubler login page, and sign in again.

Mozilla Firefox (Windows/Mac)

  1. Open Mozilla Firefox.
  2. Click the menu button (three lines) in the top-right corner.
  3. Click Settings (or Options).
  4. In the left menu, select Privacy & Security.
  5. Scroll down to the Cookies and Site Data section.
  6. Click Clear Data….
  7. Tick:
    • Cookies and Site Data
    • Cached Web Content
  8. Click Clear, then confirm.
  9. Fully close Firefox, reopen it, go to the Roubler login page, and sign in again.

Safari (Mac)

  1. Open Safari.
  2. In the top menu bar, click Safari and select Settings (or Preferences).
  3. Go to the Privacy tab.
  4. Click Manage Website Data….
  5. Use Search to find roubler (for example app.roubler.com).
  6. Select any Roubler-related entries and click Remove, then Done.
  7. Optional: Click Remove All to clear all website data if advised to do so.
  8. Fully close Safari, reopen it, go to the Roubler login page, and sign in again.

After clearing your browsing data

Once you’ve cleared cache/cookies:

  1. Make sure your browser is fully closed, then reopen it.
  2. Go back to the Roubler login page (or the specific link you were sent).
  3. Enter your username and password and try again.

If you still have issues

If Roubler still does not work correctly after clearing browsing data:

  • Try a different browser (for example, Chrome instead of Safari, or Edge instead of Chrome).
  • Try using a Private/Incognito window in your browser.
  • If possible, test Roubler on another device (for example, your mobile phone).
  • If it’s still not working, contact your manager/HR/Payroll or your usual internal support contact with:
    • A short description of the problem.
    • Which browser and operating system you’re using (for example, Chrome on Windows 11, Safari on macOS).
    • Any error messages or screenshots.

They can then troubleshoot further or escalate the issue to Roubler/MYOB Support if needed.