Audience
This guide is for general Roubler users on desktop (employees using a computer/laptop) who have been asked to clear their browsing data, cache or cookies.
When to use this guide
Use these steps if you:
- Can’t log in to Roubler, or the page keeps refreshing or looping back to Sign in.
- See a blank/white screen or “Something went wrong” after logging in.
- Notice Roubler is very slow, stuck loading, or not updating.
- Have been asked by your manager or Roubler Support to clear cache/cookies.
Before you start
- Close any extra Roubler tabs or windows you are not using.
- Make sure you know your Roubler username and password (you may need to log in again).
- When choosing a time range, select at least the last 7 days (or All time if problems continue).
Google Chrome (Windows/Mac)
- Open Google Chrome.
- Click the three dots (More) in the top-right corner.
- Click Settings.
- In the left menu, select Privacy and security.
- Click Clear browsing data.
- Go to the Advanced tab.
- Set Time range to Last 7 days (or All time for a full reset).
- Tick at least:
- Cookies and other site data
- Cached images and files
- Click Clear data.
- Fully close Chrome, reopen it, go to the Roubler login page, and sign in again.
Microsoft Edge (Windows)
- Open Microsoft Edge.
- Click the three dots (Settings and more) in the top-right corner.
- Click Settings.
- In the left menu, select Privacy, search, and services.
- Under Clear browsing data, click Choose what to clear.
- Set Time range to Last 7 days (or All time).
- Tick at least:
- Cookies and other site data
- Cached images and files
- Click Clear now.
- Fully close Edge, reopen it, go to the Roubler login page, and sign in again.
Mozilla Firefox (Windows/Mac)
- Open Mozilla Firefox.
- Click the menu button (three lines) in the top-right corner.
- Click Settings (or Options).
- In the left menu, select Privacy & Security.
- Scroll down to the Cookies and Site Data section.
- Click Clear Data….
- Tick:
- Cookies and Site Data
- Cached Web Content
- Click Clear, then confirm.
- Fully close Firefox, reopen it, go to the Roubler login page, and sign in again.
Safari (Mac)
- Open Safari.
- In the top menu bar, click Safari and select Settings (or Preferences).
- Go to the Privacy tab.
- Click Manage Website Data….
- Use Search to find
roubler(for exampleapp.roubler.com). - Select any Roubler-related entries and click Remove, then Done.
- Optional: Click Remove All to clear all website data if advised to do so.
- Fully close Safari, reopen it, go to the Roubler login page, and sign in again.
After clearing your browsing data
Once you’ve cleared cache/cookies:
- Make sure your browser is fully closed, then reopen it.
- Go back to the Roubler login page (or the specific link you were sent).
- Enter your username and password and try again.
If you still have issues
If Roubler still does not work correctly after clearing browsing data:
- Try a different browser (for example, Chrome instead of Safari, or Edge instead of Chrome).
- Try using a Private/Incognito window in your browser.
- If possible, test Roubler on another device (for example, your mobile phone).
- If it’s still not working, contact your manager/HR/Payroll or your usual internal support contact with:
- A short description of the problem.
- Which browser and operating system you’re using (for example, Chrome on Windows 11, Safari on macOS).
- Any error messages or screenshots.
They can then troubleshoot further or escalate the issue to Roubler/MYOB Support if needed.