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How to reset your Roubler password – User guide

Updated

Audience

This article is for all Roubler users (employees, managers, and admin users) who need to reset or change their Roubler password, either because they have forgotten it or simply want to update it for security reasons.

How to reset your password (not logged in)

Use these steps if you cannot log in and need to reset your password:

  1. On your phone or desktop, Open an internet browser (we suggest Google Chrome) and go to app.roubler.com

    • We do not suggest getting to the sign in page from the app as has been known to cause issues with getting the reset code)
  2. Select Sign in.
  3. Click Forgot your password? (or similar).
  1. Enter your username (usually your work email, or mobile number if your company uses that). 

 

  1. Check your email inbox (and spam/junk) for a password reset email with a reset code.

  2. Return to the login page, enter the reset code as well as your new password. 

     

 

If you’re not sure what your username or login link is, see the FAQ section below.

How to change your password (already logged in)

Use these steps if you are logged in and simply want to change your password:

  1. While logged in to Roubler (web browser or app), go to your profile / settings area.
  2. Open Settings.

  3. Use the Change password option and follow the prompts to:

    • Enter your current password.
    • Enter and confirm your new password.
  4. Save your changes and use the new password next time you log in.

Frequently asked questions and troubleshooting

I don’t know my username or login link

Your username is normally your work email address (or sometimes a mobile number), and your business may use a branded login URL.

Please contact your manager or HR/payroll team and ask them to:

  • Confirm your username as stored in Roubler.
  • Confirm the correct login link for your business.

They can update your username if needed and then ask you to try the password reset again.

I didn’t receive the password reset email

Check the following:

  • You entered the correct username (email/mobile) on the reset screen.
  • The email isn’t in your spam/junk or other filtered folders.

If you still don’t see the email:

  • Ask your internal IT/support team or HR/payroll team to:
    • Confirm your username and email address in Roubler.

    • Check for any mail filtering or security rules that could block Roubler emails.

The reset link says it’s invalid or expired

Password reset links are time‑limited and can also be invalidated if another reset is requested later.

If your link no longer works:

  1. Go back to your Roubler login page.
  2. Use Forgot your password? again to request a fresh reset link.

  3. Use only the newest email you receive and ignore older ones.

If multiple attempts still fail, ask your internal support / HR or payroll team to help check your account details and local IT settings.

I reset my password but still can’t log in

Common causes:

  • Typo in the username or new password.
  • Using an old, cached login page or saved password in the browser.

  • Account issues (e.g. profile not fully onboarded or disabled) that your internal team must fix.

Try:

  • Typing your username and password manually (don’t rely on auto‑fill).
  • Closing and reopening the browser or app, then trying again.
  • If you recently changed employers, confirm you are using the correct organisation’s login link and account.

If that still doesn’t work, contact your manager or HR/payroll team so they can:

  • Check your employee profile and status in Roubler.
  • Confirm your username and whether your account is active.

I use Roubler with more than one employer

Each employer may:

  • Use a different login link.

  • Use a different username (for example, a different email address).

You will need to:

  • Reset the password separately for each employer’s Roubler login, if they use different accounts; and
  • Make sure you are on the correct login page for the employer you’re trying to access.

Your current employer’s HR/payroll team can confirm which login and username apply to their Roubler site.

Who to contact for help

If you need help with your password or login, please do not contact Roubler Support directly. Instead, follow your internal process and contact:

  • Your manager – for everyday questions like:
    • “What is my Roubler login link or username?”

    • “Can you check if my account is active?”

       
  • Your HR or payroll team – for:
    • Confirming or correcting your username or email in Roubler.
    • Checking your employment status and profile if you can’t log in.

    • Coordinating with internal IT or administrators if there is a wider login issue.

  • Your internal IT/support team (if you have one) – for:
    • Email delivery issues (reset emails not arriving).

    • Browser/app problems or device restrictions that stop you logging in.

Your internal teams will investigate and, if needed, they will contact Roubler through your organisation’s usual escalation path.