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How to View documents shared with me

Audience

Employees who use Roubler and need to view documents shared with them (for example, contracts, policies, letters, or forms).

Description

Use this guide to find and open documents shared with you in Roubler, so you can read, download, or sign them where required.

Steps – How to view documents shared with me

Menu labels may differ slightly depending on how your company has set up Roubler (for example Documents & Notes, Documents, or Received documents).

1. On the desktop portal (web browser)

  1. Log in to Roubler in your browser.

  2. Go to your employee profile (often by clicking your name or a Profile option).

  3. Open Documents Library or the document icon.
     

  4. Here you will see all the documents and folders of document that your company has shared with you.

  5. Click View / Open to read the document.

2. On the Roubler mobile app

  • From the Roubler home screen Select Documents
  • You will be able to see all the documents your company has shared with you
  • Tap to open a document

Troubleshooting

  1. I can’t see any documents on my profile
    • Your employer may not have shared any documents with you yet, or
    • Document access/permissions may be restricted.
    • Ask your manager or HR/payroll team to confirm:
      • That a document has been created and linked to you.
      • That it is visible to employees.
  2. I can see documents on a computer, but not in the mobile app
    • This can be normal if your company only exposes documents via web browser.
    • Use a browser (on a computer or your phone) and log into Roubler there to view documents.
    • Check with your manager or HR/payroll team how they expect you to access documents.
  3. The link in my email to a document doesn’t work
    • Don’t keep using old links if you’ve had multiple emails.
    • Ask your manager or HR/payroll to check the document is still active and to resend a new link if needed.

Who to contact for help

If you still need help viewing documents in Roubler, follow your internal process and contact:

  • Your manager
    • If you can’t find a document you expect (e.g. contract, policy, letter).
  • Your HR / Payroll team
    • If the content of a document looks wrong (role, hours, pay, personal details).
    • If documents you should see are not appearing.
  • Your internal IT or Roubler support team (if you have one)
    • For technical problems accessing Roubler (browser issues, device restrictions).

Authorised internal teams will investigate and escalate to Roubler Support if needed.